Shipping & Returns

We currently ship to the UK, Europe, USA, Canada & New Zealand.

SHIPPING COSTS
UK - free shipping.
Europe - £6.95 - packets are sent using Royal Mail, signed and tracked service.
Canada - £9.95 - packets are sent using Royal Mail, signed and tracked service.
USA - £9.95 - packets are sent using Royal Mail, signed and tracked service.
New Zealand - £9.95 - packets are sent using Royal Mail, signed and tracked service.

 

DISPATCH & SHIPPING

Estimated dispatch times
Non-personalised jewellery - usually dispatched within 2-3 working days.
Personalised items - usually dispatched within 10-14 working days.
Handprint/Footprint personalised items - the print kit will be dispatched within 1-2 working days and the final order will be dispatched 14-21 days AFTER the prints have been received back. Please note that It can take a little longer during busy periods such as Mother's day, Father's day and Christmas. If your order is required by a specific date, then let us know asap.
If an item is required urgently then please contact Green River Studio. We always do our best to help.

Estimated shipping times
Once your order has been dispatched please allow for the following shipping times.
Uk orders: 1-3 days from dispatch.
International orders: 7-14 days from dispatch.
 
 
RETURNS
We want you to be thrilled with your purchase, and we're certain you will be! 
To give you peace of mind, we promise all standard items can be returned or 
exchanged in their original condition, up to 28 days after you've received them. 
Please note : personalised, bespoke and made-to-order or earrings are non-refundable, 
unless faulty or an error has been made by Green River Studio. 

In summary you have:

  • 28 days, from the receipt of goods, in which you can cancel your order.
  • Seven days, from the day after that on which you agree to go ahead with any service, 
    in which you can cancel your order (unless the service has already been provided).
  • You MUST cancel your order in writing within the timeframes given.
  • There are naturally exceptions to the terms shown above, where for instance 
    products are specially made, so please carefully read and check the details 
    below before ordering any item.

 This return policy applies to all purchases made with www.greenrivertudio.biz

(1)      Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 28-day returns policy to enable you to return products 
to us in appropriate circumstances.

This policy does not affect your statutory rights 
(such as your rights under the Sale of Goods Act 1979 and the Consumer Protection 
(Distance Selling) Regulations 2000).

(2)           Returns

Where you have no other legal right to return a product and receive a refund or exchange, 
then you will nonetheless be entitled to return a product to us where:

(a)            we receive the returned product within 28 days following the date of delivery of the product; 

(b)            the returned product is unused, in its original packaging and 
otherwise in a condition enabling us to sell the product as new;

(c)            you comply with the returns procedure set out below; and

(d)            none of the exclusions set out below apply.

 

(3)           Returns procedure

In order to take advantage of your rights under this returns policy, you must:

Email info@greenriverstudio.co.uk, with your full name, your order number and 
the reason for the return and we will send details of our returns procedure.

Products returned under this policy must be sent to:

Green River Studio, 25 Waterside Drive, Purley-on-Thames, Reading, RG8 8AQ

You will be responsible for paying postage costs associated with returns under this policy, 
unless otherwise agreed with the Vendor (Green River Studio).

 

(4)           Exclusions

The following kinds of products may not be returned under this policy:

(a)            any product made to your specification;

(b)            any product made to order;

(c)            gift vouchers.

 

(5)           Refunds

We will send you a refund for the full price of any product properly returned by you in accordance 
with the terms of this returns policy (including the original delivery charges and excluding 
the costs of returning the product to us).

We will usually refund any money received from you using the same method originally used by 
you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 28 days of the 
day we received your returned product.

 

(6)           Improper returns

Where you return a product in contravention of this policy (and where you do not have any other 
legal right to return the product):

(a)            we will not refund or exchange the product;

(b)            we may retain the returned product until you pay to us such additional amount as we may 
charge for re-delivery of the returned product; and

(c)            if we do not receive payment of such additional amount within 14 days of issuing a 
request for payment, we may destroy or otherwise dispose of the returned product 
in our sole discretion without any liability to you.

 If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

(7)           About us

Our full name is Green River Studio. 

Our principal trading address is Green River Studio, 25 Waterside Drive, Purley-on-Thames, Reading, RG8 8AQ. 

Our email address is info@greenriverstudio.co.uk